Qogent enables individuals to pursue their dream studies abroad and Operations Team is dedicated to accelerating this effort. We’re here to help our customers get the most out of Qogent through high quality support at scale. We are looking for an experienced support leader to empower our Specialists to exceed their goals and drive real impact for the business.
Qogent is a fantastic opportunity to join a company that is still small but growing thoughtfully with just 14 people. As you contribute to our mission, you will help thousands of students reach their goal of higher studies abroad on a day to day basis.
Responsibilities
- Responsible for Planning, Organizing and Managing overall Business Operations of Qogent, of all platforms.
- Oversee smooth and timely delivery of all Orders and Services
- Manage the team's Productivity, Discipline and Performance
- Help direct reports prioritize and manage their work, including owning goals for key metrics like Customer Satisfaction.
- Work closely with the Executive Management for implementation of projects and operational expansion plans
- Handle Customer Escalations and Effectively Resolve Issues
- Oversee Recruitment for Qogent - Screening, interviewing, testing and finalization of candidates
- Oversee Induction and Orientation of new employees
Requirements
- More than 2 years of people management experience or 6+ months working at Qogent.
- Impeccable customer skills: communication, empathy, integrity.
- A passion for coaching and developing support talent.
- A love of building teams and processes for long-lasting success.
Nice to have
- Experience of working in an Education Consultation Firm.
- An educational degree related to Management.
- Experience with working on WordPress platform.