Operations Manager

Qogent enables individuals to pursue their dream studies abroad and Operations Team is dedicated to accelerating this effort. We’re here to help our customers get the most out of Qogent through high quality support at scale. We are looking for an experienced support leader to empower our Specialists to exceed their goals and drive real impact for the business.

Qogent is a fantastic opportunity to join a company that is still small but growing thoughtfully with just 14 people. As you contribute to our mission, you will help thousands of students reach their goal of higher studies abroad on a day to day basis.

Responsibilities

Responsible for Planning, Organizing and Managing overall Business Operations of Qogent, of all platforms.
Oversee smooth and timely delivery of all Orders and Services
Manage the team's Productivity, Discipline and Performance
Help direct reports prioritize and manage their work, including owning goals for key metrics like Customer Satisfaction.
Work closely with the Executive Management for implementation of projects and operational expansion plans
Handle Customer Escalations and Effectively Resolve Issues
Oversee Recruitment for Qogent - Screening, interviewing, testing and finalization of candidates
Oversee Induction and Orientation of new employees

Requirements

More than 2 years of people management experience or 6+ months working at Qogent.
Impeccable customer skills: communication, empathy, integrity.
A passion for coaching and developing support talent.
A love of building teams and processes for long-lasting success.

Nice to have

Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.

Why Qogent?

Qogent has a big mission and even bigger opportunity: to empower talented but under privileged students, with an opportunity to pursue their dream careers abroad. We’re off to a great start. Every month, more than 100,000 students utilize our platforms and achieve greater goals with Qogent. But, we’re not stopping there. Our team of peers is growing rapidly and we’re tackling new challenges daily. Join us.