Operations Manager

Qogent enables individuals to pursue their dream studies abroad and Operations Team is dedicated to accelerating this effort. We’re here to help our customers get the most out of Qogent through high quality support at scale. We are looking for an experienced support leader to empower our Specialists to exceed their goals and drive real impact for the business. 

Qogent is a fantastic opportunity to join a company that is still small but growing thoughtfully with just 7 people. As you contribute to our mission, you will help thousands of students reach their goal of higher studies abroad on a day to day basis.

What you’ll be doing

  • Drive operational execution of your team of Specialists.
  • Act as hiring manager and create a culture of recruiting on your team.
  • Empower members to achieve their personal and career goals, as well as exceed expectations for their roles.
  • Contribute to scaling our operations, finding tooling and best practices that inspire high performance and foster a supportive environment without overhiring.
  • Help direct reports prioritize and manage their work, including owning goals for key metrics like Customer Satisfaction.

What skills you’ll need

  • 1-2 years of people management experience or 6+ months working at Qogent.
  • Impeccable customer skills: communication, empathy, integrity.
  • A passion for coaching and developing support talent.
  • A love of building teams and processes for long-lasting success.

Nice to have

  • An educational degree related to Management.
  • Experience with working on WordPress platform.

Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.

Why Qogent?

Qogent has a big mission and even bigger opportunity: to empower talented but under privileged students, with a opportunity to to pursue their dream careers abroad. We’re off to a great start. Every month, more than 100,000 students utilize our platforms and achieve greater goals with Qogent. But, we’re not stopping there. Our team of peers is growing rapidly and we’re tackling new challenges daily. Join us.