Privacy Policy

Last updated: March 27, 2025

1. Introduction

Qogent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (qogent.in) and related services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Academic records and transcripts
  • Standardized test scores (GRE, TOEFL, IELTS, etc.)
  • Financial information for application purposes
  • Immigration and visa-related documents
  • Communication preferences
  • Profile information for university applications
  • Employment history and work experience
  • Letters of recommendation
  • Personal statements and essays
  • Passport and identification documents
  • Family information (for dependent visas)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information (browser type, IP address, device type)
  • Usage data (pages visited, time spent, interactions)
  • Location information
  • Cookies and similar tracking technologies
  • Referral sources
  • Browser settings and preferences

3. How We Use Your Information

We use the collected information for:

  • Processing university applications
  • Providing educational consulting services
  • Marketing and promotional communications
  • Improving our services and website
  • Analytics and research purposes
  • Legal compliance
  • Creating success stories and testimonials (with consent)
  • Personalizing your experience
  • Processing payments
  • Communicating about your applications
  • Providing customer support

4. Data Retention

We retain your information for:

  • Active Clients: Throughout the service period and 3 years after completion
  • Prospective Clients: Up to 2 years from last interaction
  • Marketing Data: Until opt-out request
  • Legal Requirements: As required by applicable laws

5. Marketing Communications

We may use your information for marketing purposes, including:

  • Sending newsletters and updates
  • Sharing success stories (with consent)
  • Promoting our services and events
  • Testimonials and case studies
  • Educational content and resources
  • Service updates and announcements

You can opt-out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Emailing us at [email protected]
  • Updating your communication preferences in your account

6. Information Sharing

We may share your information with:

  • Universities and educational institutions (for application purposes)
  • Service providers and partners
  • Legal authorities when required by law
  • Successor entities in case of business transfer
  • Payment processors for fee collection
  • Technology providers for service delivery
  • Professional advisors and consultants

7. Data Security

We implement appropriate security measures including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage
  • Regular backups
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. AI and Automated Processing

We use AI and automated processing for:

  • Chat support and responses
  • Application assessment
  • Document processing
  • University recommendations

Please note that AI-generated responses may not always be accurate. Always verify critical information from official sources.

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality
  • Analytics and performance monitoring
  • Personalization
  • Marketing and advertising

You can control cookie preferences through your browser settings.

10. Third-Party Services

Our website integrates with third-party services including:

  • Payment processors
  • Analytics providers
  • Marketing platforms
  • Chat services
  • Social media platforms

These services may collect additional information subject to their own privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards through:

  • Standard contractual clauses
  • Data processing agreements
  • Compliance with international data protection laws

12. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent for specific processing
  • Data portability
  • Object to processing
  • Lodge complaints with supervisory authorities

13. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13 without parental consent. Parents can request deletion of their child's data.

14. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Sending an email notification
  • Displaying a notice on our website

15. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: [email protected]
Address: Bangalore, India

Response Time: We aim to respond to all privacy-related requests within 48 hours.