Terms of Service

Last updated: March 27, 2025

1. Agreement to Terms

By accessing or using Qogent's website (qogent.in) and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Qogent provides:

  • Educational consulting services
  • University application assistance
  • Document preparation and review
  • Visa application guidance
  • Career counseling
  • AI-powered chat support
  • Educational resources and tools
  • University recommendations
  • Application tracking services
  • Interview preparation

3. User Accounts

When creating an account, you must:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account
  • Not share your account credentials
  • Notify us of any unauthorized access

4. User Responsibilities

You agree to:

  • Provide accurate and truthful information
  • Maintain confidentiality of your credentials
  • Not misuse our services
  • Comply with all applicable laws
  • Not engage in fraudulent activities
  • Not interfere with service operation
  • Not attempt to access unauthorized areas
  • Not use automated systems without permission
  • Respect intellectual property rights
  • Not share confidential information

5. Service Fees and Payment

Payment terms include:

  • All fees are in Indian Rupees unless specified otherwise
  • Payment is required before service delivery
  • Fees are non-refundable unless specified
  • We may modify fees with notice
  • Late payments may incur additional charges
  • Taxes are additional where applicable

6. Refund Policy

Our refund policy states:

  • Service cancellation within 48 hours: Full refund
  • After service commencement: No refund
  • Unused service credits: Valid for 12 months
  • Processing time: 7-14 business days
  • Special circumstances: Evaluated case by case

7. Intellectual Property

All content on our website and services, including but not limited to:

  • Text, graphics, logos, and images
  • Software and technology
  • University data and information
  • Educational resources
  • Marketing materials
  • User interface elements

are the property of Qogent or its licensors and are protected by intellectual property laws.

8. User Content

Regarding content you submit:

  • You retain ownership of your content
  • You grant us license to use your content
  • We may use testimonials and success stories
  • We may remove inappropriate content
  • You are responsible for your content
  • We do not endorse user content

9. Confidentiality

We maintain strict confidentiality of:

  • Personal information
  • Application materials
  • Financial information
  • Academic records
  • Communication records
  • Service usage details

10. Limitation of Liability

Qogent and its affiliates shall not be liable for:

  • University admission decisions
  • Visa application outcomes
  • Third-party actions
  • Service interruptions
  • Data loss or breach
  • Indirect or consequential damages
  • Technical malfunctions
  • Force majeure events

11. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, whether express or implied, including but not limited to:

  • Admission success guarantees
  • Service availability
  • Data accuracy
  • Fitness for purpose
  • Error-free operation
  • Third-party content

12. Service Modifications

We reserve the right to:

  • Modify or discontinue services
  • Change features or functionality
  • Update pricing
  • Limit service availability
  • Impose usage restrictions
  • Add or remove content

13. Termination

We may terminate or suspend access to our services:

  • For Terms of Service violations
  • For fraudulent activities
  • For non-payment
  • At our discretion
  • Upon user request

14. Dispute Resolution

In case of disputes:

  • Informal resolution attempt first
  • Mediation if necessary
  • Arbitration as last resort
  • Jurisdiction: Bangalore, India
  • Governing law: Indian law

15. Force Majeure

We are not liable for failures or delays due to:

  • Natural disasters
  • Government actions
  • Technical failures
  • Pandemic or health emergencies
  • Civil unrest
  • Other circumstances beyond our control

16. Changes to Terms

We may modify these terms:

  • With notice to users
  • Effective immediately for new users
  • With grace period for existing users
  • To comply with laws
  • To improve our services

17. Contact Information

For questions about these Terms:

Email: [email protected]
Address: Bangalore, India

Response Time: We aim to respond to all inquiries within 48 hours.